FAQs

Here at Trade Products, we know there'll be lots of questions.  Please choose one of the categories below, most appropriate to your query, for some frequently asked questions.

On placing an order online with Trade Products, you will automatically become a member and your details stored.  So that the next time you place an order, your name and address etc, will appear straight away.  you do not have to 'register' with us before placing your first order. 

For a limited time only freight is free on all orders!

Once this offer expires we have one standard $15 delivery charge for metro locations in Australia, some country areas may differ.  Please contact us if you would like a quote for delivery to regional areas.

Oversized items such as long lengths of handrail, glass, aluminium screens and extrusions are charged on a job to job basis. This freight is calculated by location and weight.

Glass deliveries within our local/metro Melbourne delivery zones will be sent on an A frame with one delivery man at a charge of $72 for local deliveries and $132 for Melbourne metro deliveries. Assistance will be required onsite to unload glass.

 

If your goods weigh less than 3kgs, they will automatically be delivered on an Overnight Priority service.  Other services will be via Road and vary from 1 - 4 days depending on location.

Simply send us your address details via our contact us page and we'll forward a copy of our catalogue on to you.

Our main depot, store and showroom is located in Mornington, Victoria.  However we do have despatch outlets throughout Australia.  Our store address is 42 Watt Road, Mornington, VIC 3931.

We are happy to accept returned items within 14 days, provided they are in the same condition and we see proof of purchase.  The freight cost for the return items is at the expense of the customer.

Yes we do, we can have any custom panel made to whatever thickness and size you wish.
Also we have set panel sizes we import from overseas, for balustrading and pool fencing.
The best thing to do is contact us.

Yes.  All of our products meet high quality checks.  Our Q-railing products are actually imported from Europe and meet higher quality checks than are officially required in Australia.  Certificates are available on request.

Each kit does exactly the same job.  It simply depends on your budget, time available, skills and most importantly how you want it to look.

Hydraulic swaging is a process of balustrading whereby the swaging of the wire to the fittings is achieved using a hydraulic press.  This is a machine which applies tonnes of pressure onto the fitting in order to secure the wire into the swage end of the fitting.  There are outlets all over the country where you can rent out the machines, alternatively we can pre-swage for a small fee.  The most popular fittings in this style are the Jaw Swage bottlescrew and the Fork Terminal.  Watch one of our demonstration videos to see how to connect these wires to your posts.

Hand swaging is balustrading using a hand crimping tool.  We have these available to buy for many different sizes and price ranges.   The tools basically work like a large pair of pliers which clamp down onto the ferrule, securing the wire in place.  This method of swaging is used with any kit which includes a thimble and ferrule. Watch a demonstration videoto see exactly how this works.

The fittings which you are using will depict the wire type you will need.  Firstly the size on the wire needs to match the fittings e.g, 3.2mm fitting needs a 3.2mm wire – sometimes referred to as 1/8 wire.  Then decide between 7x7, 7x19 or 1x19.  7x7 and 7x19 are both flexible wires and suitable for use with handswaging e.g with Wire Kit 1 to 5.  1x19 is a more rigid wire suitable for use with hydraulic swaging e.g wire kits 12, 16 and 17.  Please note: We can do the hydraulic swaging for you for a small fee.

Trade Products offers solely an order, supply and deliver service.  At this time we do not measure onsite quotes or install the products.  Although please feel free to contact us via email and and one of our helpful staff will be in touch to discuss your options.

Your local council is your first place to start to find information about obtaining an owner-builder permit.  Most local councils will have information available from their website, and you can also call them during office hours with any questions, or better still visit their office in person and speak to a planning officer and also pickup copies of any application forms you might need.

It is safe to buy online with Trade Products. Your personal data is held securely and used only in accordance with our privacy policy. No credit card details are kept by Trade Products.
Will items in my shopping cart be saved for purchase on another day?
If you have registered an account with us & log on using your email address and password then the items in your cart will remain there for future visits to our site. The items will stay in your cart until you purchase them or remove them from your cart.

Please refer to our Terms & Conditions or contact us by email or phone the team on 1300 71 81 91 (9am - 4pm Monday to Friday) to obtain a return or damaged goods form.

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